Frequently Asked Questions
Everything you need to know about our premium denim, custom garments, and shipping policies.
What makes Schaeffer's Garment Hotel denim unique?
All of our denim is handcrafted in Hollywood, California, using premium Japanese selvedge fabrics. We focus on vintage-inspired construction, specialized washes, and a tailored fit that evolves with the wearer.
How long does shipping take for domestic and international orders?
Standard domestic orders typically ship within 3-5 business days. International shipping is available worldwide and generally takes 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that custom-altered or 'made-to-measure' garments are final sale.
Do you offer hemming or repair services?
Yes, we provide expert chain-stitch hemming on all our denim. We also offer repair services for Schaeffer's garments to ensure your pieces last a lifetime. Please contact us for a service quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How should I care for my raw denim?
To preserve the color and integrity of raw denim, we recommend washing as infrequently as possible. When necessary, hand wash cold with a specialized denim detergent and hang to dry.